Agenda and minutes

None was declared.

RESOLVED  that the minutes of the meeting held on 7th May 2013 be

approved as a correct record and signed by the Chair.

Peter Gadsdon, Head of Strategy and Performance , Customer Services,

presented the report which provided an update on all stages of the Council’s

complaints performance  for 2012/13. A summary of the Independent

Adjudicator’s  report and a summary of the Local Government Ombudsman’s

Annual review was also considered. 

It was noted that there has been a slight decrease in complaints overall

however due to significant Government changes on welfare reform they may

start to increase next year.

It was noted that less than 2% of all complaints escalate to Stage 3 which are

dealt with by the Independent Adjudicator.

RESOLVED that the report be noted.

Kath Nicholson, Head of Law and monitoring Officer presented the report and

explained that the report provides information about the extent of compliance

with the Member Code of Conduct.

The Committee’s attention was also drawn to the benchmarking data from

other London Boroughs in relation to member complaints since 2010.

It was suggested that there should be improved linkage on the Council’s web

site in relation to the Council’s ethical framework as there was some

difficulties in accessing the same.

RESOLVED  that the report be noted.

Kath Nicholson, Head of Law and Monitoring Officer presented the item and

invited the Committee to comment.

The Chair identified the need for ethical standards to be an integral part of

members induction programme and the need to ensure that all members

attend.

There should also be further emphasis on the way members conduct

themselves in public and especially on the use of social media.

RESOLVED  that the Work Programme shown in paragraph 3.3 of the report

be agreed.

The meeting ended at 8:15pm