Items
| No. |
Item |
1. |
Appointment of Chair
|
2. |
Apologies for Absence and Clarification of Alternate Members
|
3. |
Declarations of Interest
|
4. |
Minutes of the Previous Meeting  PDF 451 KB
Decision:
- It was AGREED that the minutes from
the previous meeting held on Tuesday 13 July 2021 could be approved
as an accurate record.
|
5. |
Provision for Public Participation
|
6. |
Update Report to the ICT Shared Service for the London Boroughs of Brent, Lewisham and Southwark PDF 1 MB
Additional documents:
Decision:
- Members NOTED the update provided
and actions being taken in relation to the ongoing performance and
delivery of the shared service, as detailed within Section 3 of the
report.
- Members NOTED the contents of the
Performance Pack as detailed in Appendix A of the report.
As additional actions arising from the
performance update it was agreed:
- To ensure that members across all
three local authorities within the Shared Service were included as
part of the communications and updates due to be issued in relation
to the release and operation of the new Hornbill customer portal in
advance of it going live at the end of October 21.
- To provide a comparison (as part of
future performance updates) on the overall number of tickets logged
by the Shared Service over the current reporting period with those
over the same period from the previous year.
- To include (as part of future
performance updates) details on the target number and time
specified for triaging calls and performance being achieved in
dealing with these.
|
7. |
Exclusion of Press and Public
|
8. |
Any Other Urgent Business
|
9. |
Date of Next Meeting
Decision:
- Tuesday 15 March 22 at 6pm –
to be chaired (online) by London Borough of Southwark.
|