Mr Austin presented the report.
He drew members’ attention to the fact that some of the
difficulties and pressures regarding Universal Credit are slowly
alleviating as the government changes its policy. This is in
response to some of the debates that took place in the Summer which
changed the time allowed between notification and payment which
should make matters easier but this is a new policy. The other side
is that there is a limited choice in its application. However,
officers are used to dealing with customers who are coming in under
stress. Staff have been trained to manage this stress and as part
of the works being done, officers will make sure that all of the
traffic movement of people through the pressure points of the
building is revisited.
Mr Austin said there has been a
delay in the installation of the front doors but also that each
station has a panic button and CCTV installed. Works will continue
to be monitored. At the moment the full roll back has slipped until
July and could slip again. It is not Lewisham’s benefit, so
officers are unable to change how it is administered in terms of a
discretionary application.
Councillor Till said that he
was concerned to read that the first payment is made 35 days after
the claim for Universal Credit is received. He asked how Lewisham
could protect employees. Mr Austin said that officers are reviewing
the environment, ensuing that there is training and that they have
the tools to provide support if necessary. A number of those
services have been brought together; housing is now working out of
access point so there is a stronger base of support. There is also
support available at the one stop shop. Some claimants may not come
into Lewisham’s offices, preferring to apply on line. This
reduces pressure on front line services but can create
frustrations. There have been complaints that applicants could not
find the applications.
Mr Austin said that he believes
that officers have done all they can to support residents, but
there will be clarity when it is rolled out. There will be
recipients who will become used to the new Universal Credit, but
others could find it incredibly difficult and may need additional
support. Officers are sensitive and alert to this and that is why
monitoring will continue. One of the housing strategies is to try
to identify situations early to prevent the eviction process which
takes longer for a resident to recover from as opposed to a short
term cash flow problem.
Councillor Handley asked
whether the Council would guarantee the rent to the Landlord. Mr
Austin said that Lewisham has discretion to make certain
interventions.
Councillor Britton asked what
options are available to people during the 35 day period between
application and decision. Mr Austin said that the period had
reduced because of lobbying. He said that transition should bridge
the gap but he was not sure how ...
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