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Council meetings

Agenda and decisions

Venue: Council Chamber, Civic Suite - the public are welcome to observe via the Council's website at https://lewisham.public-i.tv/core/portal/home

Contact: Charlotte Dale (020 8314 8286)  Email: charlotte.dale@lewisham.gov.uk

Media

Items
No. Item

1.

Minutes of the meetings held on 10 November 2020; 26 May 2021; and 21 July 2021 pdf icon PDF 305 KB

Additional documents:

Decision:

RESOLVED: That the minutes of the meetings held on 10 November 2020; 26 May 2021; and 21 July 2021 be agreed as accurate records of proceedings.

2.

Declaration of Interests pdf icon PDF 212 KB

Decision:

None.

3.

Responses from Mayor and Cabinet pdf icon PDF 206 KB

Additional documents:

Decision:

RESOLVED: That the response be noted.

4.

Membership of Task and Finish Groups pdf icon PDF 207 KB

Decision:

RESOLVED: That Councillor Sophie Davis be appointed to the Retrofit Task and Finish Group.

5.

Improving the Resident Experience pdf icon PDF 441 KB

Additional documents:

Decision:

RESOLVED: That:

 

1.         The key issues raised by Members at the meeting be noted and taken on board as part of the resident experience programme.

 

2.         Officers review, as part of the resident experience programme:

 

(a)       the pathways and gateways for members to raise cases (first-stage and escalated) to departments; and

(b)       member casework digital systems, to ensure they are working for all stakeholders, including members.

 

3.         A series of Member-led, themed workshops be held to examine in detail the key themes raised by Members, to help shape the resident experience programme.

 

4.         Prior to the workshops, to inform Member thinking, a facilitated session be held with councillors to really understand and focus on how our services can be reshaped with residents at the centre.

 

5.         The Chair of Overview and Scrutiny write to the Chief Executive to request an urgent review of the Council’s automated telephone system, to assess its usability, with the results reported back to Members of the Committee.

 

6.         An update report be received at the next meeting, feeding back on the above recommendations; and their impact on the resident experience programme.