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Lewisham Homes Annual Performance Out-turn Report

Meeting: 12/09/2023 - Housing Select Committee (Item 6)

6 Lewisham Homes Annual Performance Out-turn Report pdf icon PDF 298 KB

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·         that the report be noted.

·         that the Committee thanked Ainsley Forbes, Margaret Dodwell and Sarah Willcox-Jones for their hard work at and dedication towards Lewisham Homes over the years.



Ainsley Forbes (Chair of the Board, Lewisham Homes), Margaret Dodwell (Chief Executive, Lewisham Homes) and Sarah Willcox-Jones (Director of Repairs, Lewisham Homes) presented this item. The following key points were noted:


6.1. Lewisham Homes had been shortlisted for two awards at the 2023 Affordable Housing Awards, in the 'Contractor of the year' and the 'Recruitment or retention campaign of the year' categories.

6.2. 83% of Lewisham Homes properties met the decent homes standard. Emphasis was placed on the upcoming government consultation for a higher decent homes standard.

6.3. On a previous occasion when RAAC (reinforced autoclaved aerated concrete) was in the news, Lewisham Homes officers had conducted an investigation, concluding that there was no RAAC within their housing stock in Lewisham. However, they did have some unremedied LPS (large panel system) blocks that they had been discussing extensively with the Council (5 high rise blocks and 44 medium to low rise).

6.4. Officers reported that budget constraints for repairs and maintenance in 2023-24, were resulting in longer repair waiting times. Lewisham Homes remained committed to working with residents to encourage them to seek resolution through the organisation rather than pursuing legal disrepair routes.

6.5. Ainsley Forbes, Chair of the Board, expressed gratitude to the members of the Council for their integral roles in Lewisham Homes’ operation over the years. Specifically, he thanked Councillors Susan Wise, Paul Bell and Sophie Davis for bridging the connection between Lewisham Homes and the Council. He also thanked Jennifer Daothong and Fenella Beckman for their challenging but co-operative working relationship with the Lewisham Homes Board and Executive.

6.6. Ainsley Forbes addressed the group, reflecting on the challenging past 2 years, marked by rising service demand and reducing resources. However, he indicated a positive shift in the current direction. He outlined his key requests to the Committee, and asked the Committee to-

6.6.1.   take the time to develop a comprehensive understanding of the service;

6.6.2.   understand what residents wanted, acknowledging that the previous discussion by the Committee on co-opting tenants/ leaseholders seemed very proactive;

6.6.3.   review and maintain good practices while identifying areas for improvement;

6.6.4.   ensure the implementation of an appropriate IT system to meet the new regulatory requirements.

6.7. Finally, Ainsley Forbes extended his appreciation to Margaret Dodwell (Chief Executive, Lewisham Homes), the Senior Leadership Team and all Lewisham Homes staff for their dedication and hard work.

The Committee members were invited to ask questions. The following key points were noted:


6.8. The Committee thanked Sarah Willcox-Jones, Margaret Dodwell and Ainsley Forbes for their hard work and dedication during challenging times like the Covid-19 pandemic, the cost-of-living crisis, and the supply-chain issues. They recognised that Lewisham Homes had made improvements and applauded the officers’ efforts.

6.9. The Lewisham Homes contact centre was now fully staffed, showing a significant improvement compared to a 75% turnover in that service area last year. Over the past couple weeks, the phone wait times had been slightly longer than expected due to summer holidays and staff annual leave, with  ...  view the full minutes text for item 6