Decision details
Annual Statutory Housing Ombudsman Reports 2023-24
Decision Maker: Housing Select Committee
Decision status: Recommendations Approved
Is Key decision?: No
Is subject to call in?: No
Decision:
RESOLVED: That
· the report be noted.
· the Committee supports the Cabinet Member, Councillor Will Cooper, performing the role of the ‘Member responsible for Complaints’ for the purposes of the Housing Ombudsman Complaint Handling Code.
· the annual submissions required under the statutory Housing Ombudsman Service Complaint Handling Code 2024 that include the annual self-assessment against the Code, the annual complaints report and service improvement report, be presented to the Committee each year before the 30th of June publication deadline.
Publication date: 06/09/2024
Date of decision: 04/09/2024
Decided at meeting: 04/09/2024 - Housing Select Committee
Accompanying Documents:
- 05 Annual Statutory Housing Ombudsman Reports 2023-24 040924
PDF 131 KB - 05 Appendix A- Self-Assessment against the Complaint Handling Code 2024 040924
PDF 414 KB
- 05 Appendix B- Self-Assessment Summary 040924
PDF 153 KB
- 05 Appendix C- Annual Complaints Report Housing Services 2023-24 040924
PDF 274 KB
- 05 Appendix D- Service Improvement Plan 040924
PDF 185 KB
- 05 Appendix E- P49 Investigation Letter 040924
PDF 141 KB